The failed Revenue Management System (RMS) that was introduced by the eThekwini Council for utility billing has not only left residents frustrated, but has now left workers at the Phoenix Sizakala Rent Office demotivated to attend work.
A trend was noticed that on the 6th and 7th of every month, the busiest days for account payments, staff from the Phoenix office would take leave as they would not want to deal with the influx of the crowd and the thousands of queries thrown their way.
Cllr Lyndal Singh who has been inundated with complaints from fuming residents, said the workers are bearing the brunt of the RMS system and unfortunately residents hold them responsible.
“This is not fair on the workers as the crisis stems from the system itself and is not a fault of the local centres. We understand the frustration of the residents as the exorbitant bills and constant disconnection of electricity is not something that residents can cope with any longer. The council needs to realise the overall strain that the RMS system has caused, and especially with the ever increasing cost of living,” said Cllr Singh.
She cited frustration that despite residents paying their accounts on time, they are still disconnected and some residents still don’t receive the electricity bills due to the RMS system which leads to the build-up of longer queues at the Sizakala centres.
“Residents are in arrears of thousands of rands and fear disconnection because of the new system but residents are now being advised to fill in a dispute form at the Sizakala Centres and while the dispute is being attended too, one’s electricity will not be cut until the dispute is resolved,” said Cllr Singh.
She advised residents not to fill the Credit Authority agreement form because that does not guarantee that their electricity won’t be cut and residents are advised to fill in a dispute form and further advised that if they receive no joy from the Sizakala Centres, they must contact their respective ward councillors for further queries.