Lodge your complaints and compliments at Phoenix SAPS

Phoenix resident, Sphamandla Chili, places his first complaint in the suggestion box. He is seen with Phoenix SAPS communications officer, Captain Louise Naidoo.

The SAPS have heeded the call by Minister of Police, Fikile Mbalula, to launch a social media campaign called ‘MyPoliceStation’ by establishing a suggestion box which is placed in the Community Service Centre (CSC), where members of the community can lodge their complaints, comments and compliments.

In view that many people report to police stations in distress, seeking assistance from the police, the minister feels that it is imperative for civil servants to be put first.

Mbalula is calling on the members of the public to report service delivery complaints and has directed senior management in all the different provinces to take these complaints seriously and to respond to them timeously.

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Launching the social media campaign, Mbalula warned the public not to use this campaign to report old cases or hoax cases. “Our people deserve better treatment and we will do our best to deliver the best service. We have no time to waste time,” he said.

Phoenix  SAPS communications officer, Cpt Louise Naidoo, said they welcome the campaign by the minister. “We ask that your name and contact number be written out clearly in order for the Station Management to respond to your complaints or comments. Especially if you are dissatisfied with the service delivered, it is important for us to contact you and take the matter further,” she said.

Just like the minister has warned the public not to report old cases or hoaxes, Cpt Naidoo said they also ask that the public respect the police and not use this as an opportunity to swear the police.

 

  AUTHOR
Phoenix Sun

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