DLC addresses exorbitant water account

DLC leader, Patrick Pillay, DLC activists, Kay Moodley, and Manor Pillay are seen with Mrs A Singh at her residence in Redfern.

Democratic Liberal Congress (DLC) has once again come to the rescue of Redfern pensioner, Ms A Singh, who was frustrated after receiving her utility bill account reflecting an amount of R530, 000.

Singh said that when she received her bill, she had an anxiety attack and could not comprehend how her account ended up owing a huge amount.

The single mother did not know how to deal with this matter until she approached the DLC at their offices in the Phoenix Square. Singh became a widow two years ago and had to deal with the running of all house matters.

“I could not understand why I have become a victim of a mistake made by the municipality. I want to appreciate the DLC and Councillor Patrick Pillay’s team for serving our community and always assisting us. I have great confidence knowing that the DLC will be helping me sort out this mess. I am happy that the DLC is our voice,” she said.

Cllr Pillay said that he was surprised when he saw the huge account and immediately requested her to get the water and electricity meter reading to test the validity of the meter reading reflecting on the account.

ALSO READ: DLC to address new billing system with City Manager

“Upon testing the validity of the water meter reading, I immediately picked up that the water meter was incorrectly captured in her account hence the huge water account,” he said.

Cllr Pillay added that he made strong representations to the water officials at Metro Water who have always been efficient in addressing all anomalies.

“Incorrect capturing of water meter readings have been happening very frequently. The community must always be alert to analyse their monthly accounts and always observe the meter readings charged in their accounts and the amount of kilolitres used,” said Cllr Pillay.

DLC activist, Manor Pillay and Kay Moodley stated that the DLC offices are always busy attending to all types of matters.

“The DLC have assisted thousands of people in respect of their utility bills. It is really sad for Singh, a pensioner, to have suffered an anxiety attack because of an error made by the municipality,” said Pillay.Moodley said that people must always remain calm and not stress, but visit the DLC offices for advice and guidance. “We are here to serve the community all the time,” she said.

  AUTHOR
Phoenix Sun

Latest News

COMMENTS

Top
Recommended Story x
DLC stays true to social commitment